Terms and conditions

TERMS AND CONDITIONS

Dog Embroidery Shop

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1. General Provisions

These Terms and Conditions govern the rights and obligations between the seller and the buyer when purchasing digital products through the Dog Embroidery Shop online store. By using this website and placing an order, the buyer confirms they have read and agree to these Terms and Conditions.

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2. Seller Identification

Name:  Dog Embroidery Shop (owned by BRIQSS Slovakia s.r.o., LLC)

Business form:  Limited Liability Company (LLC)

Business ID: 50 912 259

Tax ID: 2120538211

Business address: Tatranská Street 21, 08001 Prešov, Slovakia

Email: info@dogembroideryshop.com

Phone: +421 902 322 868

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3. Digital Products – Description and Technical Requirements

The seller provides digital embroidery designs compatible with embroidery machines in formats specified for each product. The buyer must verify compatibility with their embroidery machine before purchase. The seller is not responsible for improper use or damage resulting from incompatible equipment.

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4. Price and Payment Terms

Prices are listed in USD and EUR. Accepted payment methods are shown at checkout.            No shipping fees apply as products are digital content.

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5. Delivery of Digital Content

After successful payment, the digital product is available for immediate download.

If a file cannot be downloaded or is corrupted, the buyer is entitled to a re-download or replacement file.

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6. Licensing and Copyright

All digital products are protected by copyright. The buyer receives a license to use the design, not ownership of the file. It is prohibited to:

• sell, share, forward, or redistribute digital files,
• modify files for the purpose of resale,
• upload them to public libraries or websites.

The buyer may:

• use the design to create physical items,
• sell physical products created using the embroidery design (unless the product states otherwise).

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7. Right of Withdrawal (Refunds)

According to applicable consumer protection laws, the buyer has no right to withdraw from the purchase once digital content is delivered immediately after payment and the buyer has been informed of this before purchase. The following confirmation is displayed in the store:

"I agree to the immediate delivery of digital content and acknowledge that I lose my right to withdraw from the purchase."

Refunds are only provided if the file is defective or cannot be delivered properly.

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8. Complaints Policy

The buyer may file a complaint if:

• the file does not work,
• it cannot be opened,
• the content does not match the product description.

The seller will remedy the issue in this order:

1. re-enable download,
2. provide a replacement file,

Complaints can be submitted by email.

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9. Privacy Policy (GDPR)

Personal data is processed according to GDPR and detailed in the Privacy Policy.

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10. Technical Limitations and Updates

Some designs may receive updates; these updates are provided for free unless otherwise stated.

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11. Dispute Resolution

Disputes may be resolved through alternative dispute resolution bodies or the EU ODR platform.

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12. Final Provisions

These Terms and Conditions are valid from the date of publication. The seller reserves the right to update these Terms at any time.